We aim for you to receive the care you deserve.
FAQ
What can I expect from my first session?
The first session serves the purpose of establishing a relationship with you and assess the nature of your problem. Another important step in the first session is to establish clear goals of the treatment and the basic rules to be followed.
How many sessions will I need?
Based on individual requirements, we recommend anywhere from 8 to 20 sessions. Some clients may display significant improvement within the first 4-6 sessions, while others may take longer.
How frequently should I attend counseling?
It is preferable to start with weekly sessions. However, over time, the counsellor will determine how well you are progressing and increase or decrease the frequency of the sessions.
How long is a session?
A session is 60 minutes. However, longer sessions are available if you feel you need more time.
Do I need a Mental Health Care Plan or referral from my GP?
No, we do not require a care plan or a referral.
Do you accept health insurance?
We are not linked to the network and do not work with any insurance plans.
Can I claim Medicare rebate?
Medicare rebates are not available for counselling in Australia.
Can a counsellor diagnose disorders?
A counsellor will refer you to a psychologist or psychiatrist if you need a diagnostic.
What is your cancellation policy?
Bookings are non-refundable. You will receive credit for the next appointment.
We kindly request a minimum of 24 hours notice for cancellations.
In special circumstances, for cancellations of more than 72 hours prior to the appointment, a refund could be arranged at the discretion of Advanced Synergy.
What is your confidentiality policy?
We respect a strict code of ethics and abide by the rules imposed by the Australian privacy and confidentiality legislation.